If you don't see your question answered, reach out to hello@kanary.com
Kanary is the best way to stay aware and proactive about your unique online identity. Other security tools like dashlane, lastpass, and haveibeenpwned don't give you a personalized or proactive view of your privacy risks. They also don't remove risks or help your resolve them.
Above 70% for every user of our service. As we find and remove information from thousands of sites, this might change over time. We cannot guarantee information removal but we never stop following up, reporting, and escalating sites that put our users at risk.
You have the option to add various names, aliases, phone numbers, addresses, usernames, dates of birth and family information so that Kanary can find and remove risks.
For now, Kanary only checks for names, phone numbers, addresses, and usernames. We're working on photo and video capability. If this is a priority for you, please let us know.
We are reviewing and adding new sites to our system constantly (site list here: https://www.kanary.com/remove-from-sites). As we come across new sites or old sites change their terms, we update the expected outcomes to transparently set expectations with our members about what can be removed by Kanary, what requires their attention, and what cannot be removed.
Term: We’re evaluating
Definition: We recently detected this as a possibly harmful site and it is in review by our team. We evaluate a) if it can be removed from b) how removals work c) other alternatives. This status also applies when a site changes and we need to re-review it. We don’t know what the outcome will be because the site requires more research.
Term: Not removed
Definition: The site has policies in place that make removal impossible for our team. We do not offer information updates as a part of our service at this time - it requires additional time/effort to verify the new information. You are welcome to reach out to the site personally to request they update your information. For a site like peoplesearches.com (you flagged this) it is a government data source. So, we aren’t able to remove people automatically at this time.
Term: Partial removal
Definition: The site has policies where they remove some but not all information. Same restrictions apply as above ‘Not removed’.
Term: Updated
Definition: A site may update your information if you make the request. This requires member action to submit accurate data to the site and complete whatever verification flow is required by the site.
Term: Escalation
Definition: An email to either the site admin, webmaster, privacy contact or hosting provider. An escalation is sent if the site does not respond / remove your information after the first request. We submit a complaint about the violation of the appropriate data privacy law. Kanary’s team handles these and can send you templates as well if requested.
Term: Templates / Guides
Definition: We send you templates or guides when action is required for a removal to be completed. This is typically after 2 months of attempting our standard removal process - or - right away if you’re discovered on a site we know requires your attention. Many of these sites may not remove your information if there are no legal grounds to force them to do so. This is why many sites that require escalation or your action are listed as partially removing or not removing information.
Kanary has scanned 20,000+ sites and actively monitors the top 325+ harmful sites for members. If a site pops up that we haven't covered, any member can email our support team for a review. We take every exposure seriously and do our best to help.
Yes! Kanary offers a free membership for people who want to manage removals themselves. For our removal service, there is no trial option at the moment. If you or your community are interested in trying Kanary before joining, please reach out to hello@kanary.com.
We are here to help, hello@kanary.com. However, sometimes reporting an emergency to local law enforcement and reaching out to a lawyer is the best call. We compiled a list of pro bono, nonprofit, and government resources in our latest blog post. We also are here to help however we can. If you have specific and urgent needs, please reach out to hello@kanary.com.
You sign up, add family members, immediately scan for your information, and begin removals for known risks. To help every member deal with their unique set of concerns, we have a dynamic approach for finding new sites for every member. No single person's digital presence is the same. You can trigger a scan to run at any time. You may want to update your information or want to scan more frequently than once a month. Members have access to an account where you can review the sites we've found, suggest new sites we may have missed, and help us remove information more quickly by sharing context and information.
First, we never share or sell your personal information. Second, we examine our use of 3rd party software carefully and use it sparingly. This allows us to have full control and understanding of where your information goes and how it's secured. Finally, we give you options for protecting your account with 2FA. You can read about our security and privacy practices here: Kanary Privacy & Security.
Currently, Kanary only covers addresses within the United States. If you have a US address, you'll be able to sign up for our service. For people outside the US, our top requested locations to cover next are Canada and the UK. Those are on our roadmap. Please reach out to share details on what you're looking for if you are outside of the US. Hello@kanary.com
Yes, removing your information is our focus. For free members, we share step by step instructions for sending removal requests yourself. For paid members, we automate as much of the removal process as possible, then our support team actively works with you to stop unwanted websites from sharing your information. There are limits to what can and cannot legally be redacted for privacy, so we help you understand those limits and take steps to protect yourself.
Kanary does not bury or remove bad news articles, unflattering photo or videos. If you're looking for negative press to be removed, we advise working with a local attorney.
Kanary offers 2 types of discounts: for family members and annual plans. When you pay for the year upfront, Kanary discounts your membership. When you sign up for a family account you get two additional people on your account at about a 50% discount. Please see our pricing page for the latest discounts.
You can always add more family members to your account, the base family plan just starts with 3 total.
